Returns Policy
RETURNS:
We want you to love our products as much as we do! However , if for any reason you are not entirely happy you may send your order back or exchange it within 7 days of receipt .We will refund /replace it ( if you prefer an alternative) excluding any shipping charges.
Your purchase must be returned in the same condition it was sent in. We reserve the right to refuse a refund if the item .
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original packaging.
To complete your return, we require a receipt or proof of purchase
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
haum.nz@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at haum.nz@gmail.com and send your item to the address on your returns slip provided with your order .